DELIVERY

SHIPPING POLICY

Standard delivery - Free

Up to 4 working days of ordering^. Tuesday - Friday between 8am - 8pm 

AM delivery - £5 

*Recommended for all special request delivery date orders* 

Delivered before 1pm on requested delivery date, Tuesday - Friday. 

Deliveries will be carried out by DHL Next Day Delivery service.

This DHL service is 95% guaranteed to arrive on the next day after dispatch.

However, due to factors outside our control, there is a small chance that delivery may arrive a day later than expected. 

  • ^The processing and delivery of our gift boxes takes up to 4 working days from ordering, subject to our rose stock that day.

  • If you are sending a Palette gift box for a special occasion or you would like it to be delivered on a specific date please email us at info@palettegiftbox.co.uk along with your order number and we will endeavour to meet your request. We will always do our best to send your order on your preferred date, although we cannot guarantee. ​If we can accommodate your requested date, we highly recommend you upgrade your delivery option to our AM delivery service which incurs an extra charge of £5 and ensures it will be sent via a DHL next working day Pre 12 service. This option can be selected at checkout. Please be aware we need a minimum of 4 working days notice for all requests. 

  • There are no deliveries available on Weekends or Mondays. 

  • Deliveries will be carried out by DHL Next Day Delivery service. This DHL service is 95% guaranteed to arrive on the next day after dispatch. However, due to factors outside our control, there is a small chance that delivery may arrive a day later than expected. 

  • Please note: It is the obligation of the customer to ensure the recipient's delivery address is correct AND a valid contact number is provided for each order. Failure to provide the correct delivery details or contact details may result in incorrectly delivered or undelivered goods, which Palette would not be responsible for. 

  • Please be aware, during peak times, such as Christmas, and with ongoing restrictions as a result of the global pandemic, DHL are experiencing slighter longer than normal delivery timeframes. Once your gift box has been dispatched you will receive a shipping confirmation email which will include a tracking number for your gift box. Wherever possible, and in the majority of cases, we expect your delivery to arrive Next Day, after dispatch. 

  • ​The standard delivery fee is included* in the cost of the gift box.

UK DELIVERY​
  • Delivered within 4 working days from date of order. 

  • Orders placed from Thursday, will be dispatched the following week as our last dispatch is Thursday morning.

  • *The cost of standard delivery is included in the price of the gift box for all UK deliveries excluding Zone C Scotland postcodes**, the Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.

  • **Zone C postcodes include a select number of postcodes in Scotland: KW, IV, AB, DD, PH, KY, PA, and ML. Please note we can deliver to Zone C postcodes however there will be a delivery charge of £9. Please select the appropriate shipping option at checkout.