• Gift boxes will be dispatched as soon as possible after your order is accepted and we will aim to deliver all gift boxes within 4 working days. 

  • If you are sending a Palette gift box for a special occasion or you would like it to be delivered on a specific date please email us at along with your order number and we will endeavour to meet your request. We will always do our best to send your order on your preferred date, although we cannot guarantee. Please be aware we need a minimum of 4 working days notice. 

  • There are no deliveries available on Weekends or Mondays. 

  • Deliveries will be carried out by DHL.

  • Please note: It is the obligation of the customer to ensure the recipient's delivery address is correct AND a valid contact number is provided for each order. Failure to provide the correct delivery details or contact details may result in incorrectly delivered or undelivered goods, which Palette would not be responsible for. 
  • Please be aware, during peak times, such as Christmas, and with ongoing restrictions as a result of the global pandemic, DHL are experiencing slighter longer than normal delivery timeframes. Once your gift box has been dispatched you will receive a shipping confirmation email which will include a tracking number for your gift box. Wherever possible, and in the majority of cases, we expect your delivery to arrive Next Day, after dispatch. 

  • ​The delivery fee is included* in the cost of the gift box.

  • Delivered within 4 working days from date of order. 

  • Orders placed from Thursday, will be dispatched the following week as our last dispatch is Thursday morning.

  • *The cost of delivery is included in the price of the gift box for all UK deliveries excluding Zone C Scotland postcodes**, the Highlands & Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly.

  • **Zone C postcodes include a select number of postcodes in Scotland: KW, IV, AB, DD, PH, KY, PA, and ML. Please note we can deliver to Zone C postcodes however there will be a delivery charge of £9. Please select the appropriate shipping option at checkout.